Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Mazzanti Management ("Company," "we," "us," or "our"), concerning your access to and use of our property management services and website.

By accessing our services or website, you agree that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using our services and you must discontinue use immediately.

2. Description of Services

Mazzanti Management provides comprehensive property management services, including but not limited to:

• Tenant screening, selection, and placement
• Rent collection and financial management
• Property maintenance and repair coordination
• Lease administration and enforcement
• Property inspections and condition monitoring
• Vacancy marketing and tenant relations
• 24/7 emergency response services
• Financial reporting and accounting services

Our services are designed to maximize property value and rental income while minimizing owner involvement in day-to-day operations. We act as your agent in all property management matters.

3. Property Owner Responsibilities

As a property owner using our services, you represent and warrant that:

• You have legal ownership or authority to manage the property
• The property complies with all applicable housing codes and regulations
• You will maintain adequate property insurance coverage
• You will provide accurate property information and documentation
• You will approve major repairs and expenditures as outlined in your management agreement
• You will comply with fair housing and landlord-tenant laws

You are responsible for ensuring your property meets all safety and habitability requirements and for funding necessary repairs and improvements.

4. Management Fees and Payment Terms

Management fees and payment terms are specified in individual property management agreements. Standard terms include:

• Monthly management fees based on collected rent
• Tenant placement fees for new leases
• Maintenance coordination fees as applicable
• Owner disbursements made monthly after fee deduction
• Detailed monthly financial statements provided

All fees are clearly outlined in your management agreement. We reserve the right to deduct fees from collected rents before owner disbursement.

5. Tenant Relations and Leasing

Our tenant-related services include:

• Professional tenant screening including credit, background, and income verification
• Lease preparation and execution in compliance with local laws
• Move-in and move-out inspections with documentation
• Rent collection and late fee enforcement
• Tenant communication and issue resolution
• Eviction proceedings when necessary

We maintain professional relationships with tenants while protecting your property interests and ensuring lease compliance.

6. Maintenance and Repairs

We coordinate all property maintenance and repairs with your authorization:

• Emergency repairs up to pre-approved limits handled immediately
• Non-emergency repairs require owner approval above set thresholds
• Network of licensed, insured contractors and vendors
• Quality control and work completion oversight
• Detailed documentation and invoicing

All repair costs are your responsibility as the property owner. We strive to obtain competitive pricing and ensure quality workmanship.

7. Liability and Insurance

You acknowledge that property management involves certain risks and that Mazzanti Management's liability is limited to:

• Performing services with reasonable care and diligence
• Following industry-standard property management practices
• Maintaining errors and omissions insurance coverage
• Acting within the scope of our management agreement

We are not liable for tenant actions, property damage from natural causes, market conditions, or circumstances beyond our reasonable control.

8. Limitation of Liability

To the fullest extent permitted by law, Mazzanti Management's liability shall not exceed the management fees paid in the twelve months preceding any claim. We shall not be liable for:

• Loss of rental income due to vacancy or tenant default
• Property damage from tenant actions or natural causes
• Legal costs related to evictions or tenant disputes
• Consequential or punitive damages
• Market fluctuations affecting property value

This limitation applies regardless of the theory of liability, whether based on contract, tort, negligence, or otherwise.

9. Termination

The management agreement may be terminated by either party with proper written notice as specified in the agreement. Upon termination:

• All management fees and expenses become immediately due
• We will transfer all property-related documents and funds
• Ongoing leases and tenant relationships transfer to owner
• Final accounting and disbursement will be provided

We reserve the right to terminate immediately for non-payment of fees, breach of agreement terms, or illegal property use.

10. Governing Law and Dispute Resolution

These Terms and all management agreements shall be governed by the laws of the state where the managed property is located, without regard to conflict of law principles.

Any disputes shall be resolved through mediation first, and if unsuccessful, through binding arbitration in accordance with the American Arbitration Association rules, except for matters involving evictions or collection of rent which may be pursued in appropriate courts.

The prevailing party in any dispute shall be entitled to reasonable attorney fees and costs.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

For existing management agreements, material changes will be communicated with appropriate notice as required by your agreement.