Welcome to Your Owner Portal

When you become a new client, we'll email you login credentials within 24-48 hours. The email will contain your username (usually your email address) and a temporary password. For security, you'll be prompted to create a new password on your first login. If you haven't received your credentials or need assistance, please contact our support team.

Your owner portal provides comprehensive access to all aspects of your property management:

• • Monthly financial statements and income reports
• • Maintenance requests and work order updates
• • Tenant information and lease details
• • Property documents and contracts
• • Communication history with your property manager
• • Property photos and inspection reports

Your portal is updated in real-time for most activities. Maintenance requests, messages, and work order updates appear immediately. Monthly financial statements are typically available by the 5th of each month. Rent payments are updated within 24 hours of processing. For any urgent matters, you'll also receive email notifications to ensure you stay informed.

Absolutely! The portal includes a secure messaging system that allows direct communication with your dedicated property manager. You can send messages, ask questions, request updates, or discuss any concerns. All messages are logged for your records, and you'll receive email notifications when you receive replies. For urgent matters, you can still call our office directly.

Yes, your portal uses bank-level encryption (SSL) to protect your sensitive information. We employ multi-factor authentication and regular security audits to ensure your data remains safe. The portal is fully optimized for mobile devices, tablets, and desktop computers, so you can access your property information anywhere, anytime. We recommend logging out when finished, especially on shared devices.

Click the "Forgot Password?" link on the login page to reset your password. You'll receive an email with instructions to create a new password. If you're still having trouble, contact our support team at (203) 479-0361 or email [email protected]. We can verify your identity and help restore access to your account quickly.

Yes! All financial reports, statements, and tax documents can be downloaded as PDF files directly from your portal. We organize everything by year and month for easy access during tax season. You can download individual monthly statements or comprehensive annual reports. All reports include detailed income and expense categorization to make tax preparation simpler for you and your accountant.